Purchases & Refunds

Refund Policy

Our refund and support policy for The Complete 12-Week Arabic Course and its digital bonus eBooks.

Effective Date: September 3, 2026

Digital product notice: The Complete 12-Week Arabic Course and its bonus eBooks are digital products. Because digital content can be accessed or downloaded immediately, purchases are generally non-refundable once access or delivery has been provided, subject to the exceptions below and any rights that cannot lawfully be excluded.

1. General Refund Rule

Once a digital product has been successfully delivered or access has been provided, we generally do not offer refunds for change of mind, failure to use the product, or a decision that the customer no longer wants the product.

2. Situations We Will Review

We will review refund or replacement requests in circumstances such as:

  • The purchased file is materially corrupted or cannot be opened.
  • Material pages or promised digital content are missing from the delivered product.
  • Payment was successfully charged more than once for the same purchase.
  • Payment was completed but the purchased digital product was not delivered or access was not provided due to a technical problem.
  • The delivered product is materially different from the product description presented at the time of purchase.

3. Replacement Before Refund

Where a problem can reasonably be fixed by providing a working file, correcting access, or supplying missing content, we may first provide a replacement or corrected access instead of issuing a refund.

4. Duplicate Payments

If you believe you were charged twice for the same purchase, contact us with the relevant transaction details. After verification, the duplicate charge may be refunded.

5. How to Request Support or a Refund Review

Email and include:

  • The email address used for the purchase.
  • Your order or transaction reference, if available.
  • A clear description of the problem.
  • A screenshot or other evidence where useful for a technical issue.

6. Refund Review

We review requests individually based on the circumstances, the purchase record, the nature of the issue, and the information provided. If a refund is approved, it will normally be processed through the original payment method where the payment provider supports it.

7. Consumer Rights

This policy is not intended to remove or restrict any mandatory consumer rights or remedies that apply under applicable law. Where applicable law gives you a right to a refund, replacement, correction, or other remedy that cannot be excluded by contract, those rights remain available.

8. Questions

For questions about a purchase or this policy, please contact us at .

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